Privacy Policy

1 Information We Collect

To provide timely delivery of grocery orders, we collect the following details when you interact with our platform:

• Contact & Identity: Your full name, mobile phone number, and email address.
• Delivery Location: House / flat number, street details, landmark, area, city, and delivery pincode.
• Order & Purchase History: Products ordered, payment preferences, delivery slot timings, and feedback.
• Technical Details: Device type, browser information, IP address, and cookie identifiers for smooth checkout sessions.

2 How We Use Your Information

We utilize your personal information strictly for legitimate grocery delivery and customer satisfaction purposes:

• Processing your cart, dispatching orders, and navigation assistance for delivery partners.
• Sending live order confirmations, delivery status alerts, and electronic invoices via SMS or Email.
• Providing prompt customer care and answering order inquiries.
• Preventing fraudulent orders and enhancing overall application security.

3 Information Sharing & Third Parties

We never sell, rent, or trade your personal data to external advertisers. Information is only shared on a need-to-know basis with:

• Delivery Executives: Name, contact number, and address strictly for doorstep delivery of your order.
• Secure Payment Processors: Encrypted transaction data required for digital payments and refunds.
• Legal Obligations: Law enforcement or regulatory bodies when mandated by Indian law.

4 Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS) and secure database access controls to safeguard your data from unauthorized disclosure, alteration, or destruction. Passwords are cryptographically hashed using modern algorithms.

5 Cookies & Session Preferences

Our website uses session cookies to remember your selected delivery pincode, keep your grocery cart synchronized, and maintain your login state. You can manage or clear cookies via your browser settings at any time.