Terms & Conditions

1 Introduction & Acceptance

Welcome to ZaruratGo ("we", "our", or "us"). By accessing our website, registering an account, or placing an order for products, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2 Account Registration & Security

To place orders and track delivery, you may need to register an account with a valid mobile number, email address, and delivery address. You are responsible for keeping your login credentials confidential. Any activities conducted through your account remain your responsibility. Notify us immediately if you suspect unauthorized access.

3 Product Availability, Freshness & Pricing

We strive to offer certified fresh groceries, daily staples, fruits, vegetables, and household essentials.

• Pricing: All prices listed on our platform are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.
• Weights & Measures: Fruits and vegetables may experience slight weight variances due to natural moisture changes during transit.
• Stock Availability: We update our catalog continuously. In the rare event an item is out of stock after order placement, our team will notify you promptly and process an immediate refund or replacement.

4 Serviceable Pincodes & Delivery Slots

Deliveries are strictly fulfilled to active serviceable pincodes verified by our system. Orders placed will be dispatched according to the selected delivery slot or estimated express window (typically 20–30 minutes for express zones). Delivery times may occasionally vary due to inclement weather, traffic conditions, or unpredicted logistical delays.

5 Cancellation & Returns Policy

You may cancel your order at any time before it has been dispatched for delivery. If you receive a damaged, expired, or incorrect product, please inform our delivery executive at the doorstep or contact our customer support within 24 hours of delivery. We offer no-hassle replacements or refunds for verified quality concerns.

6 Payment Options & Safety

We accept Cash on Delivery (COD), UPI, and leading digital payment methods. All digital payment transactions are encrypted and processed through secure payment gateways. ZaruratGo does not store your private bank credentials or card CVV.